At Consult-Maja, we are fully committed to delivering exceptional digital consulting services that provide measurable strategic value to every client. Our work consists of expert analysis, tailored strategic recommendations, individual research, and the creation of intellectual materials that require significant time, expertise, and preparation. Because all of our services and products are delivered digitally and often begin immediately after purchase, this Refund and Returns Policy defines the specific conditions under which refunds may or may not be granted, ensuring full transparency and protecting the integrity of our professional work.

All consulting sessions, strategic documents, audits, roadmaps, and advisory materials are classified as digital, intellectual, and service-based products. As such, refunds are limited and may only be considered before the service delivery process has begun. A service is considered “in progress” the moment any strategic preparation, analysis, communication, scheduling, or material development starts—even if no live session has yet taken place. Once any part of the work has commenced, the order becomes non-refundable, as time and expertise have already been dedicated to the project.

To ensure clarity for our clients, it is important to emphasize the following conditions:

• Refunds may be requested only before any strategic work has begun, including preliminary analysis, document review, research, or material preparation.
• Once digital materials are delivered, whether in the form of PDFs, documents, templates, or strategic recommendations, the purchase becomes final and non-refundable.
• If a consultation session has been conducted, even partially, the service is considered fully delivered and is not eligible for a refund.
• Instant-access digital products are strictly non-refundable due to immediate availability upon purchase.
• Changes in personal preference, lack of implementation, or subjective dissatisfaction with insights do not qualify as valid reasons for a refund.

We encourage clients to contact us directly if they believe there are exceptional circumstances that merit review. All cases are evaluated individually and professionally. In rare situations where a refund is approved, it will be processed using the same payment method originally used for the purchase, in accordance with standard industry practice and financial regulations. Processing times may vary depending on the payment provider, but we strive to ensure that all approved refunds are handled promptly and responsibly.

By completing a purchase on the Consult-Maja platform, clients confirm that they have read, understood, and agreed to this Refund and Returns Policy. This agreement acknowledges that our services involve the delivery of specialized expertise, time, and intellectual value rather than physical goods. Our policy ensures fairness, maintains professional standards, and allows us to deliver strategic consulting services with the consistency, accuracy, and dedication our clients expect.